Case Study: Nationwide achieves procurement excellence with Coupa Software

Nationwide Builds Procurement Excellence on a Foundation of Member Service with Coupa

Nationwide, the mutual building society, needed to replace fragmented procurement processes, manual approvals, and inconsistent spend data that were hurting forecasting, compliance, and member-focused operations. In 2021, Nationwide turned to Coupa Software and its AI-native Total Spend Management platform, including procure-to-pay, AP automation, and inventory management.

Coupa Software helped Nationwide unify spend management for 15,000 employees, create a single source of truth for procurement data, and automate low-value work. The results included 60% faster PO cycle times, 75%+ supplier portal adoption, 90%+ e-invoicing compliance, and real-time digital warehouse fulfillment that replaced daily paper-based picking, improving stock control and operational efficiency.

Nationwide

Sarah Dryden

Head of Digital Procurement