Case Study: Multinational Investment Technology Company in Asia achieves >90% user adoption and 30% lower expense processing costs with Coupa Software

Multinational Investment Technology Company - Customer Case Study

A large China‑based multinational investment and internet‑technology company replaced its legacy Expensify expenses system across the US and rolled the solution out to India and Korea, needing credit‑card integrations with Bank of America and Woori Bank, multi‑language support and local tax handling, and tight Oracle/middleware integration to standardize a global expense policy across 270 users with 27 approval chains.

The company implemented Coupa Expenses with Oracle master‑data and payment integrations, bank card feed mapping, and support for English, Chinese and Korean plus country‑specific tax designs; the project kicked off in August 2018 and went live in January 2019. Early production showed 456 expense reports processed within two weeks, and the program set measurable targets (80% of spend via Coupa, >90% user adoption, <20% audits, <5‑day request‑to‑pay cycle, and 30% lower processing cost).