Case Study: a multinational electricity and gas utility company improves compliant procurement and P2P efficiency with Coupa Software

Multinational Electricity and Gas Utility Company - Customer Case Study

The multinational electricity and gas utility company, headquartered in the UK, faced the challenge of modernizing its procurement processes. It sought to replace its SAP SRM 5 system to improve efficiency, enforce strict compliance controls, and provide its field engineers with a self-service solution. To meet these goals, the company selected Coupa Software and implemented its Procure-to-Pay, Compliant Invoicing, Supplier Information Management, and Analytics solutions.

Coupa provided a tightly integrated cloud platform that was successfully implemented in under ten months. The solution featured deep, bidirectional integration with the company's existing SAP ECC system to manage the flow of purchase orders, goods receipts, and invoices. This deployment for approximately 3,000 users enabled the utility to meet its ambitious targets, including a 70% electronic invoice receipt goal and a 10-hour target for requisition-to-PO cycle times, thereby refining purchasing processes and delivering accurate management information.