Case Study: Members 1st Federal Credit Union reduces supplier risk with Coupa Software

Members 1st Federal Credit Union saves $31M and cuts invoice and process time 50% with Coupa

Members 1st Federal Credit Union, a non-profit financial institution, faced challenges with a slow and outdated system that lacked procurement visibility. This made it difficult to spot bottlenecks, manage contracts and sourcing to find the best deals, and mitigate business risks associated with subpar suppliers.

Coupa Software implemented its platform, which included Supplier Risk & Performance modules and leveraged its Community Intelligence. The solution resulted in a 50% reduction in invoice and process time, saved $31 million, and achieved 94% expense compliance. The added efficiencies and ability to find alternatives for high-risk suppliers boosted accountability and enabled more informed decision-making for the credit union.

Members 1st Federal Credit Union