Case Study: Members 1st Federal Credit Union achieves $31M savings and reduced risk with Coupa Software

Members 1st Cashes In With Coupa's Community Intelligence

Members 1st is a non-profit credit union based in Mechanicsburg, PA (500–1,000 employees) that provides full banking services to Central Pennsylvania. Facing an aging, over-capacity system, slow processing, poor procurement visibility, and difficulty sourcing and managing contracts, the credit union struggled to find the best deals and mitigate supplier risk—an acute concern given its nonprofit mandate to protect member funds.

By deploying Coupa Analytics, Source, Procure, Community Intelligence, and Risk Aware, Members 1st automated receipts, improved sourcing and contract visibility, and gained supplier risk insights from the Coupa Community. The result: a 50% reduction in invoice and process time, $31M saved, 94% expense compliance, and stronger accountability through suggested alternatives for high‑risk suppliers and more informed decision-making.

Members 1st Federal Credit Union

Brian Strohecker

Budget and Operations Manager