Case Study: Leader in Acquiring and Collecting Nonperforming Loans Company achieves 30% savings and improved efficiency and compliance with Coupa Software

Loan Leader Saves 30%, Improves Efficiency and Compliance by Extending BSM Strategy to Contingent Workforce Management

A U.S. firm that acquires and collects nonperforming loans (NPL) relied on a wide mix of contingent workers and consultants but faced budget visibility gaps, manual processes, compliance risks, and limited data control under an indirect-licensed VMS and staffing agency model. Managers lacked real-time spend visibility, some consultants were managed outside the system, and the firm couldn’t reliably measure or own vendor data—creating regulatory and operational challenges.

The firm moved contingent workforce management onto its existing Business Spend Management platform by adopting a directly licensed Coupa VMS, integrating contingent labor with procure-to-pay and supplier management. This unified, auditable process improved manager adoption, vendor performance tracking and audit trails, enabled smoother MSP transitions, and delivered roughly 30% savings on contingent worker spend in the first months of the COVID-19 crisis while improving efficiency and compliance.