Case Study: Leading Bank achieves digitized 3rd‑party risk in 17 weeks and 70% fewer manual touches with Coupa Software

Leading Bank Digitizes 3rd-Party Risk Management in 17 Weeks Following MRA

A leading North American bank in the financial services sector faced a critical compliance challenge after receiving an MRA (Matter Requiring Attention): its third-party risk management (TPRM) was decentralized across business units, relied on spreadsheets and manual scoring, and generated excessive low-value manual work that hindered scaling and audit readiness.

The bank created a centralized vendor management office and deployed Coupa’s Supplier and Risk Management solution, going live in 17 weeks with no custom development. The platform enabled direct vendor collaboration, automated scoring and routing, continuous risk monitoring, and consolidated digital records—cutting manual touches by 70%, streamlining audit preparation, and centralizing TPRM data for broader enterprise adoption.