Case Study: Largest Dental Office Support Provider in U.S. achieves streamlined purchasing and budget control with Coupa Software

Largest Dental Office Support Provider - Customer Case Study

The company is the largest dental office support provider in the U.S., supporting more than 1,300 dentists and hygienists across 400+ offices. Faced with a wide range of consumables and capital items—from surgical supplies to toothpaste and furniture—the organization needed a simple, efficient procurement system that gave office managers quick ordering capability while giving district managers visibility into spend and budget compliance.

They implemented Coupa to provide hosted catalogs, reusable order lists, budget tracking and approval workflows, plus integrations (cXML with a primary supplier and flat-file exchanges with Epicor EPR) to automate AP. The rollout completed in waves and reached all 400 locations within two months, delivering over 10,000 POs in the first two months, supporting 600 users and 13,000 catalog items while routing out‑of‑budget purchases to district managers for review.