Case Study: Large Aeronautics and Space Company achieves faster ordering, 80% catalog adoption and reduced approval lead times with Coupa Software

Large Aeronautics and Space Company - Customer Case Study

A major European aeronautics and space company with 180 locations worldwide launched a procurement transformation in Q2 2017 to modernize and scale purchasing across its Central and Americas divisions. The program aimed to replace fragmented manual processes and meet aggressive targets—boost catalog usage (60% → 80%), cut shopping cart time (10 → 3 minutes), shorten order lead time (23 days → <10 days), simplify approval workflows and centralize reporting—while growing from an initial 3,000 users to a target of 30,000 and expanding suppliers, catalogs and contract volumes.

The company deployed Coupa P2P, OBN (Invoicing), Analytics and CLM in a four-stage rollout (pilot sites in Jan–Apr, US go-live in May, Europe Central in June), built a reusable core model, and integrated with SAP via middleware. Early wins included rapid adoption in pilot sites—US achieved 79% catalog spend in month one—and a fast scale-up from 18 to 2,388 users and thousands of suppliers and catalogs, delivering consolidated reporting and a repeatable deployment approach to achieve the broader efficiency and scalability goals.