Case Study: Juniper Networks achieves 100% spend capture and full user adoption with Coupa Software

Juniper Networks - Customer Case Study

Juniper Networks, managing about $1B in indirect spend across thousands of employees and suppliers, needed to replace a decade‑old procurement tool during a corporate ERP migration from Oracle to SAP. With the CIO pushing for a 30‑day SAP SRM rollout, Procurement instead prioritized a solution that would drive universal employee and supplier adoption to meet its goal of capturing 100% of spend.

Procurement and IT formed a working group, evaluated options, and selected Coupa’s Spend Management platform for its consumer‑like experience and lower total cost of ownership. An eight‑month implementation with a small core team, eight integrations, focused change management and minimal training led to rapid uptake; within 18 months Juniper routed 100% of spend through the system, improving preferred‑supplier compliance, delivering cost savings and enabling future expansion.

Juniper Networks

David Hearn

Senior Director of Global Supply Management