Case Study: Intermedia achieves streamlined procurement and faster approvals with Coupa Software

Intermedia Eliminates Manual Processes with Erp Ticketing System Integration

Intermedia, a Mountain View–based cloud and hosted Exchange provider for small and mid-sized businesses, faced a growing problem: its ticketing system and backend ERP weren’t connected, forcing many manual procurement processes and slowing requisition and ordering workflows.

Implementing Coupa’s cloud procurement solution automated and centralized buying, bridged transactional workflows, and provided a user‑friendly buying portal and mobile approvals. Adoption was rapid with little training required, cycle times and approvals shortened, suppliers could push catalogs and pricing directly, and overall purchasing became faster, more efficient and cost‑effective.

Intermedia

Mike Ziebell

Director of Procurement