Case Study: ThoughtSpot achieves real-time visibility and eliminates manual payment processes with Coupa Software's Coupa Pay

Increased Visibility and Decreased Time Give Thoughtspot Control

ThoughtSpot, a Sunnyvale-based AI-driven analytics company with 500+ employees, faced slow, error-prone payment and reconciliation processes that tied up Accounts Payable at month and quarter close. Manual, siloed P2P workflows and traditional P-cards created poor visibility into accruals, frequent payment-file errors from their ERP (NetSuite), and frustrated employees who lacked visibility into expense reimbursements—raising SOX compliance and operational-efficiency concerns.

ThoughtSpot implemented Coupa Procure, Coupa Expense and Coupa Pay, introducing virtual (V-) cards, PO-backed pre-approved payments, and employee self-service for remit-to and payment status. The change automated reconciliations, improved real-time visibility into spend, reduced daily transactional effort by ~80%, cut 4–5 hours per cycle on reconciliations and 3–4 hours/month of IT work, achieved 98% clean transfers, accelerated close timelines, and strengthened SOX-compliant approval workflows.

ThoughtSpot

Raquel Peasley

Corporate Controller