Case Study: HammondCare achieves streamlined patient-focused procurement with Coupa Software

HammondCare simplifies buying for 5,000+ staff with Coupa

HammondCare, a respected Australian not-for-profit healthcare provider, faced challenges with a legacy system that was difficult for its 5,000+ staff to use. This resulted in limited spend visibility, manual administrative tasks that pulled staff away from patient care, and slow onboarding for one-time vendors. To address these issues, they turned to Coupa Software for a procure-to-pay and contract management solution.

Coupa implemented a unified platform for purchasing, payments, and contracts. This provided HammondCare with real-time visibility across all spend and simplified the buying process, which reduced workarounds and accelerated transactions for one-time suppliers. The solution freed up valuable staff time, allowing them to focus on their primary goal of caring for the 50,000 patients they support annually. Coupa also helped drive efficiency, with 20% of transactions now being processed via virtual cards.

HammondCare