Case Study: Global E-Commerce Company achieves unified inventory and Oracle replacement across 375 warehouses with Coupa Software

Global E-Commerce Company - Customer Case Study

A global e-commerce leader sought to replace a 16+-year Oracle OFA inventory solution that managed shipping supplies across multiple geographies and business units. Users already relied on Coupa for purchasing and wanted a unified inventory experience; an initial India pilot was planned but demand led to a "big bang" North America rollout covering 375 shipping locations.

Coupa Inventory was implemented to replace Oracle, integrate with existing purchasing workflows, and handle large-scale transaction volumes — 375 warehouses, ~20,000 SKUs (5,000 inventory items), 1.2M monthly spend transactions, 400K monthly receipts and 850 concurrent daily cycle counts. The rollout fully migrated North America to Coupa, eliminating Oracle for inventory and paving the way for a global and retail store expansion.