Case Study: Genesis Energy achieves an award-winning Procure-to-Pay transformation with Coupa Software

Genesis Gains Cross-Functional Buy-In for an Award-winning Procure-to-Pay Transformation

Genesis Energy, New Zealand’s largest energy retailer (≈500,000 customers), was managing ~$1.4B in annual spend across two legacy purchasing systems, generating 12,000 POs and 34,000 invoices per year. The fragmented, manual process caused poor visibility, slow approvals, compliance gaps and hundreds of user pain points.

A cross‑functional team implemented Coupa Procure-to-Pay with strong change management and stakeholder engagement, rolling out in October 2019. The transformation reduced requisition time to 4 hours and invoice approval to 3.8 days, achieved 98% PO-backed spend, 65% electronic invoices and 99% automatic PO issuance — outcomes that earned national procurement awards.

Genesis Energy

Hope Allum

Head of Customer Operations and Compliance