Case Study: GameStop achieves 70% faster invoice processing with Coupa Software

GameStop Levels Up Is Accounts Payable Process with Coupa AI

GameStop, a Fortune 500 specialty retailer with 4,573 stores and roughly $6B in 2021 revenue, faced a sprawling accounts payable burden—over 750,000 invoice transactions totaling $5.3B. Its AP operation was largely manual, hard to scale, and required growing headcount to handle volume, limiting strategic work and centralized control across global divisions.

By implementing the Coupa platform (Coupa Pay, Invoicing Management, supplier portal and AI-powered tools), GameStop automated invoicing, consolidated suppliers and shared services, and shifted staff to higher-value roles. Outcomes include 92% of invoices managed electronically, 773 suppliers onboarded, an average invoice cycle time of five days (70% faster), a 20% reduction in AP headcount, and a 150% increase in discounts captured—giving finance better cash visibility and strategic influence.

GameStop

Nathanael Pearson

Vice President