Case Study: Fortune 500 Telecom Company achieves streamlined accruals and rapid $250M spend visibility with Coupa Software

Fortune 500 Telecom Company - Customer Case Study

A Fortune 500 telecom provider faced challenges getting its monthly accrual process under control and reigning in services spend across a complex environment (200 Coupa users, 25,000+ GL accounts, 600+ suppliers, Oracle ERP backend). They needed a procurement system that could capture bids, service start/end dates, and attach contracts or quotes at the requisition line level while supporting some project-based POs.

The company deployed Coupa for requisitioning, approvals, POs, receiving, invoicing, reporting and benchmarking, integrated with Oracle via flat-file exchanges over sFTP (automated suppliers, accounts, invoice payments into Coupa; invoices back to Oracle). The rollout was rapid—initial go‑live in 40 days with full automation in 58 days total—and immediately managed over $250M in spend in the first 100 days, delivering tighter accruals and better control of services expenditure.