Case Study: Defense and Telecommunication Technology Provider achieves 2,000% increase in spend and faster self-service with Coupa Software

Defense and Telecommunication Technology Provider - Customer Case Study

A high‑tech supplier of telecommunications, transportation and defense products — with most sales to the Department of Defense — split from its parent and had to decide whether to renew an underused eProcurement platform or move to a new solution. Procurement lacked visibility into spend, which was fragmented across seven organizations, and the incumbent system delivered poor adoption and slow user support.

The company selected Coupa for its ease of use and completed a phased, six‑month rollout with automated flat‑file integrations to legacy ERPs. Adoption surged — over 1,000 active users in six months and a 2,000% increase in spend through the system — while features like self‑service password resets, punchouts and universal search improved user experience and procurement visibility.