Case Study: DBS Bank achieves 92% spend digitization and $400M additional spend managed with Coupa Software

DBS Bank Digitizes Spend to Accelerate its Digital Journey

DBS Bank, the largest bank in Southeast Asia with 280 branches and 24,000 employees, faced limited spend visibility, low user adoption and complex regulatory requirements across markets that made invoicing and procurement inefficient. As the bank and its supplier base expanded, digitizing spend and improving compliance and operational efficiency became a priority.

DBS implemented Coupa’s Business Spend Management suite — including Procurement, Invoicing, Contracts, Analytics and SSO — chosen for ease of use and configurability. The rollout digitized 92% of spend, brought an additional $400M under management, cut procurement time by 70%, improved compliance across jurisdictions and delivered a more user-friendly, Amazon-like buying experience.

DBS Bank

Donna Trowbridge

Chief Procurement Officer