Case Study: CSAA streamlines national expansion with Coupa Business Spend Management

CSAA cuts exception management by 92% with Coupa Software

CSAA, also known as AAA Northern California, Nevada & Utah, faced challenges from manual, paper-based processes and a lack of a centralized system. This led to inefficient operations, poor visibility, and difficulty scaling, particularly during a national expansion. The vendor, Coupa Software, provided a Business Spend Management solution featuring Invoicing and Contract Management to address these issues.

Coupa implemented easy automation and an intuitive platform, which dramatically streamlined CSAA's processes. The results included a 92% reduction in the manual management of exceptions, from over 300 to less than 25. Coupa also delivered new data visibility for tracking savings and enabled mobile approvals, vastly improving efficiency and resolution times.

CSAA