Case Study: Molina Healthcare achieves 360% Procure-to-Pay efficiency gains with Coupa Software

Coupa Helps Newly Minted Fortune 500 Company Scale Procurement

Molina Healthcare, a $14B U.S. health plan serving 4.3 million members with about 20,000 employees, was growing rapidly through acquisitions and found its legacy ERP and paper-based Procure-to-Pay processes unable to scale. Buyers and AP were overwhelmed by paper, lacked visibility into spend, and risked large staffing increases just to handle rising PO and invoice volumes (roughly 70,000 POs / $1B annually).

Molina implemented Coupa’s Procure-to-Pay (internally called “iRequest”) in six months, achieving broad, intuitive adoption and mobile approvals. The result: invoice-processing efficiency per AP member increased 360%, Molina absorbed 420% invoice growth with only a 10% headcount increase, dramatically reduced paper, improved spend visibility and SOX auditability, and redeployed staff to higher‑value roles—enabling faster, scalable growth.

Molina Healthcare

Bryce Berg

Vice President, Business Services