Case Study: Couchbase achieves a single source of truth and streamlined invoice payments with Coupa Software (Coupa Pay)

Couchbase gains single source of truth with Coupa Pay

Couchbase, a leading NoSQL cloud database provider, was struggling with fragmented payment processes that required toggling between Coupa, NetSuite, and bill.com. Those disjointed systems created manual, time-consuming reconciliation, limited visibility into payment status, and increased risk of errors across the accounting team.

By implementing Coupa Pay within their Procure-to-Pay flow, Couchbase consolidated invoice payments (ACH and digital checks) into a single integrated platform. The change automated manual work, improved controls and visibility, saved the AP manager about two hours per week, hit a 75% payment-through-Coupa target six weeks early, and now processes roughly 90% of payments through Coupa Pay, with plans to expand its use further.

Couchbase

Ariana Cutler

Manager of Global AP and Travel & Expense