Case Study: Salesforce.com achieves 80% of addressable spend under management with Coupa Software (Coupa Procurement)

Cloud-Based Is Best CRM Leader Chooses Coupa for BSM

Salesforce, a global cloud-based CRM leader, faced rapid growth with decentralized, manual procurement across countries. Fragmented ERP processes and limited spend visibility made supplier management and scaling increasingly difficult.

Salesforce implemented Coupa’s cloud Business Spend Management platform to standardize processes, automate configurable workflows and improve spend visibility. The rollout onboarded more than 4,000 users, integrated global ERPs, and now manages 80% of addressable spend, enabling faster reporting and better supplier control.

Salesforce.com

Sean Blitchock

Vice President of Operations and Shared Services