Case Study: CBRE achieves nearly 90% improvement in payment fulfillment with Coupa Software

CBRE Japan digitally transforms supplier invoicing and payment experience with Coupa

CBRE, the world’s largest commercial real estate services and investment firm, faced challenges in Japan managing payments for 700+ supplier partners under differing legal payment terms (SMEs 30 days, others 60 days). The manual invoicing process created poor visibility, accountability issues, and a high risk of late payments that consumed significant resources.

CBRE adopted Coupa Invoicing Management and moved a large portion of suppliers to e‑invoicing, enabling online and mobile invoice review, automated approvals and notifications, and greater transparency across the payment cycle. The change improved payment fulfillment by nearly 90%, cut late payments significantly within the first month, streamlined AP workflows, and improved cash flow.

CBRE

Mat Langley

Vice President