Case Study: Box achieves rapid global scale and 400% user adoption with Coupa Software

BOX - Customer Case Study

Box is a fast-growing Silicon Valley cloud content management company that prepared for its 2015 IPO by tackling a finance operations bottleneck: rapid headcount and supplier growth left Accounts Payable swamped with paper invoices, slow approvals, poor spend visibility and low user adoption. In 2013 Box launched a Procure‑to‑Pay initiative to scale efficiently, improve PO and contract compliance, tighten accrual reporting, and drive high adoption among employees and suppliers.

Box implemented Coupa’s Spend Management solution as a strategic extension to NetSuite and rolled it out globally in about six weeks, with minimal IT burden and rapid training. The results included 3,500+ suppliers enabled across 35+ countries, 90%+ contract compliance, a 400% lift in user adoption, an 80% reduction in requisition time, a 10x increase in invoices processed and a 5x increase in suppliers — plus faster closes, fewer duplicate payments and materially improved accrual accuracy and budget compliance.

Box

Andrew Chapello

Product Manager of Business Applications, Box