Case Study: Diversified Banking and Financial Services Company achieves faster, more accurate procurement with Coupa eProcurement (Coupa Software)

Banking and Financial Services Company - Customer Case Study

A diversified banking and financial services holding company faced a slow, manual procurement process that relied on paper purchase orders routed between approvers and lacked automated branch-level spending controls and approval flows.

The firm implemented Coupa eProcurement with cXML/punchout supplier support and API integration of approved invoices to SmartStream, completing the rollout in three months. Purchasing is now faster and more accurate; the system supports 2,100 users, 7,177 suppliers, 121,141 GL accounts and 92 commodity categories, and in the last 30 days processed $94K of PO spend across 1,164 purchase orders and 1,078 invoices.