Case Study: USO achieves 75% faster invoice processing and $136K in process savings with Coupa Software

Automation With Coupa Frees Time To Focus On USO Mission

USO, the leading nonprofit serving active-duty and transitioning U.S. military personnel, moved from a paper-based procurement system that was slow, cumbersome, and forced centers to spend excessive time on invoices rather than on their mission. The lack of visibility also made it hard to compare vendor performance and manage spend effectively.

By deploying Coupa Procure, Coupa Invoice, and Coupa Spend Analysis, USO created dashboards and reports that streamlined procurement and increased transparency. The change delivered a 75% decrease in invoice processing time, $136K in process savings, and 86.6% PO-backed invoice spend, freeing staff to focus on mission-critical work and enabling better vendor benchmarking.

USO

Rick Quaintance

Senior Director Procurement and Contract Management