Case Study: Monks Coffee Roasters achieves reduced till errors and real-time sales insights with CountrHQ

Monks Coffee Roasters - Customer Case Study

Monks Coffee Roasters, founded by Patrick Abbott on Bilderdijkstraat in Amsterdam, needed a simple, reliable POS after finding Lightspeed too complex and WaiterOne lacked responsive support and key features. Patrick chose CountrHQ and its Countr point-of-sale app after meeting the CEO and testing a free trial, looking for a system that would accurately track sales, grow with the business, and offer dependable customer service.

CountrHQ implemented a tailored Countr POS setup with fast onboarding (switchover in under an hour), customised table layouts, and ongoing reachable support. As a result, Monks saw significantly reduced till discrepancies, more accurate end-of-day sales reporting, improved order accuracy, and actionable real-time reporting to guide decisions — all of which helped streamline operations and support the café’s growth.

Monks Coffee Roasters

Patrick Abbott

Founder and Owner