Case Study: NedGraphics achieves measurable product decisions with Countly

NedGraphics turns 35 years of customer insight into measurable product decisions with Countly

NedGraphics, a provider of CAD/CAM software for textile and surface design, faced the challenge of understanding real user behavior across its complex, 35-year-old platform. While rich in customer feedback, the team lacked a reliable way to measure how that insight translated into actual feature adoption and workflow usage, making it difficult to confidently prioritize product improvements. They turned to Countly for a solution.

By implementing Countly's product analytics, NedGraphics gained a shared view of customer behavior across features, workflows, and segments. This allowed them to validate feedback with real usage data, identify friction points, and make evidence-based roadmap decisions. The results included measurable insights into adoption, proactive detection of performance issues, and greater confidence in product prioritization.

NedGraphics