Case Study: Leading Financial Services Company boosts teller productivity with CounterPath Bria

Leading Financial Services Company - Customer Case Study

Leading Financial Services Company needed to roll out a new unified communications system across more than 40 branches in Colorado. Working through reseller channel partners, the company wanted to improve teller efficiency and employee productivity, reduce capital spending, integrate with its existing communications infrastructure, and maintain security without disrupting customer service. CounterPath’s Bria softphone solution was selected to help meet these requirements.

CounterPath, working with Interwork Technologies and Tuck Communications, deployed Bria on branch laptops as a secure, easy-to-manage UC client that integrated with the customer’s existing premise-based PBX. The rollout quickly proved successful: after an initial two-branch beta, the company accelerated deployment to all remaining branches and completed expansion to 40 branches in 90 days. The solution improved communications, increased productivity, and delivered significant cost savings, with the case study citing average savings of 70% from UC software deployment.