Case Study: DragonPass achieves faster contract management and business development with CounselLink

How DragonPass Took a Direct Flight to More Efficient Business Development & Supplier Management

DragonPass, a provider of premium airport services, faced significant challenges in managing its vast and growing portfolio of supplier contracts. Using manual methods like spreadsheets, the company struggled with visibility into expirations and renewals, creating considerable business risk. To modernize its operations, DragonPass sought a contract management solution from vendor Parley Pro to gain control and ensure no critical agreements were overlooked.

The solution implemented was the Parley Pro platform, which provided automated notifications for renewals, custom tags for detailed tracking, and dashboards for portfolio visibility. This resulted in a 2-3x faster customer service response time and ensured no contracts fell through the cracks. Parley Pro also freed skilled personnel from administrative tasks, allowing them to focus on strategic business development and supplier recruitment, directly contributing to the company's expansion.

DragonPass

Robert Adams

DragonPass