Case Study: Sky achieves 50% faster sign‑ins and minutes‑level disaster recovery with Couchbase

Sky - Customer Case Study

Sky, Europe’s largest media and TV broadcaster with over 22 million subscribers, was hitting the limits of its legacy Oracle RDBMS as streaming peaks (e.g., Game of Thrones) and rapid product rollouts strained performance and availability. The company needed a scalable identity and user-profile solution to support full sign-up/sign-in across Sky Go and Sky Online, distribute traffic, and implement robust disaster recovery.

Sky migrated its identity platform to Couchbase Server—leveraging N1QL, multi-dimensional scaling, XDCR and in-memory capabilities—to power its user profile store and authentication. The switch cut sign-in response times by 50%, reduced recovery time from hours to minutes, delivered superior performance at scale, accelerated time-to-market for new products, and lowered capital and operational costs.

Sky

Krishnan Venkatasubramanian

Head of IT Architecture