Case Study: Innovative Transit Solutions achieves lightning-fast, offline-capable transit ticketing with Couchbase

Delivering a fast, convenient experience for mass transit riders

Innovative Transit Solutions built Transit Cloud to modernize fare payment for the Las Vegas Monorail, replacing slow, fragile mag‑stripe tickets with digital and account‑based options that riders can access on mobile devices or printed barcodes. The company needed a data platform that could run at the network edge (in stations and at gates), operate offline if cloud connectivity failed, and deliver fast, reliable performance to keep riders moving.

They selected Couchbase to power the end‑to‑end solution, running Couchbase on small‑form‑factor PCs at each gate with cloud replication for backend processing. After a 10,000‑user CES pilot and scaling to ~136,000 users at ConExpo, the system drove a ~30% increase in ridership and ~50% revenue gain for the show, handled roughly 40,000 fare sales per second in testing, and validated tickets in well under one second (gate latency cut from ~650 ms to ~350 ms). The deployment delivers offline resilience, high throughput, and a foundation to expand to mobile handheld validation and other innovations.

Innovative Transit Solutions

T.J. Crawford

Founder & CEO