Case Study: Onondaga County improves record access and efficiency with Cott Systems Resolution3

Onondaga County New York Chose Security in the Cott Cloud

Onondaga County, New York, faced significant challenges with its outdated, internally-built document access system which was prone to frequent crashes. This instability required a dedicated IT staff member to be constantly present and hindered public access to records. Seeking a more efficient and secure solution, County Clerk Lisa Dell and the county's IT director turned to Cott Systems.

The county implemented Cott Systems' Resolution3, a secure, cloud-hosted land records management system. The solution drastically improved efficiency, allowing the public instant access to documents that previously took days to retrieve. This freed up staff to focus on customer service instead of system maintenance. Onondaga County reported that the team is thrilled with the system's performance and the exceptional customer support provided by Cott Systems.

Onondaga County

Lisa Dell

County Clerk