Case Study: Bilt Rewards saves hundreds of hours monthly with Cotera AI agents

Scaling finops without scaling headcount

Bilt Rewards, a fintech company, faced a challenge where its agents spent thousands of hours manually verifying members' rent payment screenshots for its rewards program. This process was slow, prone to inconsistencies, and caused delays for members. Cotera was engaged to address this operational burden.

Cotera implemented an AI agent solution to automate the entire verification process. The system analyzes images, extracts key data, checks eligibility, and automatically credits points, flagging only exceptions for human review. This solution from Cotera saved Bilt Rewards hundreds of hours per month, delivered a greater than 10x return on investment, and ensured points are processed within 24 hours with consistent accuracy, all while handling growth without requiring proportional increases in headcount.

Bilt Rewards

Jake Hakanson

Director of Customer Solutions