Case Study: Renaissance Toronto Downtown achieves faster, accountable communication and saves staff hundreds of hours with Cotap

Renaissance Toronto Downtown - Customer Case Study

Renaissance Toronto Downtown, a 348‑room hotel uniquely located inside Rogers Centre, faced growing communication challenges as frequent events and a large staff strained operations. Teams relied on walkie‑talkies, radios and email, which made messages easy to miss, hard to track and difficult to reference — creating accountability gaps and slowing responses without disrupting the guest experience.

After piloting Cotap with front desk, housekeeping and engineering, the hotel rolled out the mobile and desktop apps property‑wide. Real‑time messaging, read receipts and multi‑format notes improved accountability and sped coordination during peak periods (including Blue Jays playoff season), saving staff hundreds of hours a month, cutting up to an hour off some tasks and delivering measurable operational and guest‑service gains as the platform expands to more departments.

Renaissance Toronto Downtown

Mark Ive

General Manager