Case Study: Mike’s Bikes achieves faster coordination and streamlined store communications with Cotap

Mike’s Bikes - Customer Case Study

Mike’s Bikes, the largest independent bike dealer in America with more than a dozen shops across the San Francisco Bay Area and 250+ employees, needed a faster way to connect and coordinate across retail locations. Before Cotap, staff relied on fragmented tools — email limited to managers and texting or personal apps that required phone numbers — which slowed response times in a fast‑moving retail environment where seconds matter.

Introducing Cotap gave Mike’s Bikes a single, easy‑to‑use app with group messaging, admin controls, location sharing, voice memos and built‑in calling. Adoption was quick with minimal training; managers and IT now resolve issues in real time, staff can locate inventory across stores instantly, and weekly meetings moved from cumbersome dial‑ins to instant group calls — resulting in streamlined communication, faster issue resolution and higher engagement across the company.

Mike’s Bikes

Matt Adams

President