Case Study: Hyatt Hotel Corporation achieves streamlined emergency alerts and improved cross-team communication with Cotap

Hyatt - Customer Case Study

Hyatt Regency Jersey City, a 50‑person hotel driven to improve guest experience, struggled with fragmented communication — staff juggled walkie‑talkies, personal and work phones, email and texts, yet had no reliable way to send urgent updates or keep a record of emergency codes and passwords. Rooms Manager Anderson Foote wanted a single, secure tool that would deliver instant alerts, support mobile teams and chronicle critical information.

They adopted Cotap’s enterprise mobile messaging with custom alerts and administrative controls. Cotap now distributes emergency codes and Wi‑Fi passwords to a 35‑member emergency response team, supports real‑time coordination during incidents, reduces email clutter, and creates records that improve reporting and processes — while boosting cross‑team collaboration and knowledge sharing.

Hyatt Hotel Corporation

Anderson Foote

Rooms Manager