Case Study: Dave's Coffee Company achieves instant company-wide coordination with Cotap

Dave’s Coffee Company - Customer Case Study

Dave’s Coffee is a rapidly growing craft coffee roaster with retail, wholesale and café locations across the East Coast. With a lean team spread across two coffee bars, a roastery and a warehouse, staff relied on personal texting to coordinate — which raised privacy concerns, made some employees hesitant to share phone numbers, and caused important business messages to get lost among personal texts.

They adopted Cotap, a mobile group-messaging app that separates business and personal communications and supports company-wide group threads and broadcast alerts. After rollout, team communication became more frequent and immediate, enabling faster responses to service issues, inventory shortages and customer needs while keeping personal numbers private and improving overall alignment.

Dave's Coffee Company

Dave Lanning

Founder & CEO