Case Study: Carolina Urology Partners achieves faster, HIPAA-compliant charge capture and accelerated billing with Cotap

Carolina Urology Partners - Customer Case Study

Carolina Urology, a 15-location practice and the largest urology group in the Carolinas with 300+ employees, needed a secure, HIPAA-compliant mobile way to coordinate care across 600 miles. Manual, paper-driven charge capture outside outpatient clinics was slow—taking days or weeks via courier—and left billing teams unable to quickly clarify missing information with physicians.

They adopted Cotap as a familiar, secure messaging platform that physicians embraced with minimal training. Cotap enabled near-instant transmission of hospital charges to billing, faster coder–physician follow-up, standardized workflows across providers, reduced time and expense from the prior process, improved charge capture and revenue recovery, and delivered an immediate return on investment.

Carolina Urology Partners

Courtney Clair

Chief Administrative Officer