Case Study: Homeowners Financial Group streamlines appraisal operations with Cotality's Mercury Network

Homeowners Financial Group consolidates six AMCs with Cotality to streamline appraisal operations

Homeowners Financial Group, a multi-state mortgage lender, faced challenges in managing its complex appraisal operations across 38 states. The company needed to consolidate workflows from six different Appraisal Management Companies (AMCs), reduce manual processes, and gain real-time visibility to support its rapid, purchase-focused lending, particularly for its vital builder relationships. To address this, they turned to vendor Cotality and implemented their Mercury Network appraisal management platform.

By implementing Cotality's Mercury Network, which integrated seamlessly with their Encompass LOS, Homeowners Financial Group consolidated its appraisal ordering into a single system. This solution dramatically reduced coordination overhead and manual touchpoints, streamlined quality control workflows, and provided the visibility needed to confidently expand into new markets. The vendor's proactive support also ensured the company was prepared for industry changes, future-proofing their operations and contributing to their overall goals of improving efficiency and operational precision.

Homeowners Financial Group