Case Study: Softorino boosts support, marketing, and HR efficiency with CoSupport AI

Why Softorino Chose CoSupport AI Over Six Competitors

Softorino, a software development company, faced the challenge of enhancing performance across its support, marketing, and HR teams by implementing AI. They needed a highly accurate AI solution to automate routine tasks, speed up decision-making, and scale customer service, after finding that six competing solutions produced unreliable, hallucinated results. They chose to implement CoSupport AI's Assistant and Business Intelligence products to address these challenges.

CoSupport AI implemented its AI Assistant for Zendesk support tickets and its Business Intelligence tool for marketing and HR tasks. The results were significant, including a 30% increase in resolved tickets, a 53% decrease in full ticket resolution time, and combined monthly cost savings of approximately $7100. The marketing and HR teams reported that the CoSupport AI tools saved them 8-10 hours per week and became an integral, highly accurate part of their daily workflow.

Softorino

Josh Brown

Cheif Executive Officer