Case Study: SupportYourApp achieves 80% internal support automation with Cosupport.ai

SupportYourApp automates 80% of internal support with Cosupport.ai

SupportYourApp, a global BPO company, faced the challenge of managing a high volume of repetitive internal support requests from its distributed workforce of over 1,500 specialists. Their goal was to automate these inquiries with a reliable, multilingual AI solution that could integrate with their in-house helpdesk, QCRM, while avoiding harmful hallucinations. They chose the CoSupport AI platform to address this.

CoSupport AI implemented a custom integration with QCRM and trained its AI on SupportYourApp's internal documentation. The solution autonomously resolved 80% of internal support requests across 60+ languages, automating up to 7,000 monthly chats and emails. This achievement saved SupportYourApp $14,000 per month in operational costs by reducing their reliance on a human onboarding team.

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