Case Study: Shelterluv achieves hallucination-free, 60%+ AI support resolution with CoSupport AI

How CoSupport AI Achieved 60%+ Resolution Rate in Customer Support

Shelterluv, a web-based software platform for animal shelters, faced significant challenges with AI hallucinations in their customer support, which led to frustrated customers and a negative experience. After a year of using another provider, they sought a more reliable solution and turned to Cosupport.ai for its non-hallucinating AI support service.

Cosupport.ai implemented its patented AI architecture, which was trained on Shelterluv's help center and past tickets, and integrated it seamlessly with their Zendesk system. The solution eliminated hallucinations by escalating unanswered questions to human agents. As a result, Cosupport.ai achieved a 73% resolution rate for chats and a 61% rate for emails, successfully handling over 2,000 monthly inquiries and significantly improving support efficiency.

Shelterluv

Matthew Brown

Senior Customer Solutions Manager