Case Study: Remedico achieves 74% support automation with CoSupport AI

How AI Transformed Remedico’s Customer Support in Two Weeks

Remedico, a dental software provider based in the UAE, needed to leverage AI to scale their customer support operations but faced challenges in finding the right solution. They initially relied on a human support team while searching for a provider that could effectively automate their processes. They eventually partnered with the vendor Cosupport.ai to implement its AI solution for customer support.

Cosupport.ai integrated its AI with Remedico's Zoho Desk and Zoho SalesIQ systems. After retraining the AI model using high-quality historical data, the solution successfully automated 74% of support tickets. This resulted in a 60% reduction in resolution time and approximately $9,300 in monthly savings, allowing Remedico to downsize its support team by six agents.

Remedico

Nataliia Romanova

Chief Executive Officer