Case Study: Cocoatech achieves 81% AI chat resolution with Cosupport.ai

How AI Transformed Customer Support Service in One Month

Cocoatech, a software company, faced a surge in support requests that threatened to overburden its small team. To handle the increased ticket volume efficiently, they turned to Cosupport.ai for an AI automation solution that integrated with their Zendesk Suite.

Cosupport.ai implemented its AI model, trained on Cocoatech's help center content, to autonomously handle and triage support chats. The results were significant, with Cosupport.ai automatically resolving 81% of chats and reducing the average resolution time from nearly nine hours to just over five minutes within one month of implementation.

Cocoatech

Dragan Milić

Senior Technical Specialist