Case Study: ProjectFitter cuts support response times from hours to minutes with CoSupport AI

CoSupport AI Cuts Response Time from Hours to Minutes

ProjectFitter, an AI-driven hiring platform, faced the challenge of optimizing its customer support without dedicating significant internal resources to development and maintenance. After attempting to build their own AI model using OpenAI’s API, they sought an out-of-the-box solution for seamless integration with their Freshdesk and Freshchat systems, turning to Cosupport.ai for its specialized service.

Cosupport.ai integrated its AI agent with the customer's helpdesk, using a centralized internal knowledge base to train the model instead of outdated historical data. This solution successfully automated 70% of all support requests and dramatically reduced the average resolution time from hours to minutes, achieving a 93% decrease in resolution time for chats and a 77% decrease for emails within two months.

ProjectFitter

Yaroslav Burgman

Project Manager