Case Study: SupportYourApp achieves 80% support automation and $14K monthly savings with CoSupport AI

CoSupport AI Achieves 80% Resolution Rate, Saving $14K

SupportYourApp, a customer support outsourcing company, faced the challenge of having its team managers spend too much time answering internal questions from its 1,500+ support agents about policies and procedures. To automate these requests and free up managers for strategic work, they turned to the vendor Cosupport.ai for its AI solution.

Cosupport.ai implemented a custom integration with SupportYourApp's in-house helpdesk, QCRM, and trained its AI model to provide accurate, non-hallucinating responses. The solution successfully automated 80% of internal support requests, handling queries in over 60 languages. This high deflection rate allowed SupportYourApp to scale down its human onboarding team, resulting in monthly savings of approximately $14,000.

SupportYourApp

Axel Barrionuevo

Account Manager