Case Study: Hour Timesheet achieves 82% chat resolution with Cosupport.ai

Big Impact, No Matter the Team Size Hour Timesheet’s AI Success Story

Hour Timesheet, a US-based provider of DCAA-compliant time tracking software, faced a challenge with over 50% of its customer support chats being repetitive. The company partnered with Cosupport.ai to implement its AI Agent, aiming to automate half of these incoming chats to improve efficiency and free up its small team for more complex issues.

Cosupport.ai implemented its AI Agent, which was trained on Hour Timesheet's own data and integrated directly into their Zendesk Chat in under two days. The solution exceeded its goal, achieving an 82% resolution rate. Customers now receive instant support, with most issues resolved in just minutes, cutting resolution time significantly.

Hour Timesheet

Debbie S.

Product Owner