Case Study: Royal Caribbean Group improves shipboard leadership hiring and retention with Corvirtus

Charting a course for leadership engagement and retention

Royal Caribbean Group partnered with Corvirtus to solve a long-standing challenge: standardizing hiring across its fast-growing cruise operations while better identifying and retaining high-performing shipboard managers. The company needed a more consistent, validated talent selection process that could help candidates understand the realities of working at sea and ensure new leaders were prepared for an always-on, service-driven environment.

Corvirtus re-engineered Royal Caribbean Group’s hiring process using industrial-organizational psychology expertise, including realistic job previews and validated assessments tailored to shipboard leadership roles. The solution evaluated competencies such as drive to serve, influencing others, flexibility, curiosity, and positivity, helping the company better select and promote leaders from within. As a result, Royal Caribbean Group improved its success rate in hiring senior shipboard leaders, strengthened internal promotion, and supported better service quality and guest satisfaction.

Royal Caribbean Group

Lyssett Montiel

Senior Manager Workforce Planning & Strategy